PGA NATIONAL Property Owners Association

Palm Beach Gardens, FL

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Property Manager’s Report – October 2013

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SALUTE!
No, that isn’t an invitation to raise your glass; it’s a recognition of my fellow service personnel (yes, I was in the Air Force for a while). For those who haven’t been paying attention, there is a very active Veteran’s Committee and on Sunday, November 10th they are having a Dedication Ceremony at the new Veteran’s Garden in Masters Park (on the corner of Ryder Cup Blvd at Ave. of the Masters). Please look for the article in this issue of C.A.N.!

ELECTIONS
In this issue of C.A.N. you will find a notice about the PGA POA Annual Meeting and Election to be held in January. Anyone interested in running for election to the POA Board should send a letter to the POA by the end of October so the Nominating Committee can contact you. All POA Board members serve a two year term and most will Chair one of the POA Committees. A complete list of POA Committees can be found here on the website or you can call me for more information.

BAR CODES AND GATES
If you are one of the many residents who either got a new license plate or a new car, the POA needs to be aware. It has come to our attention that some residents who purchased a new car have peeled the bar code and re-attached it to the new car. While this might work for a while with the older bar codes, it will fail eventually. Of more serious concern is that the data on file is now incorrect. The POA Board and staff have worked hard to ensure that the gate data base is as accurate as possible so when or if the POA ever gets full-time access control, we won’t have to again issue 10,000 bar codes. To help us keep info up-to-date, you should contact the POA to let us know if your license plate has changed and, if you get a new car, you should get a new barcode. They are only $5.00 and it takes less than 2 minutes on average for us to assign the new bar code sticker.

One other thing: If you find that the gate does not open (especially at the Northlake entry which has the most sensitive reader) it may be time to get a new bar code sticker. Cars that are parked outside, bar codes issued more than 5 years ago, and vehicles that get regular professional cleaning can all be subject to the sticker deteriorating. Once the barcode starts to look black and gray instead of black and white, it is definitely time for a new sticker. The POA is open 8:00 a.m. – 5:00 p.m. Monday through Friday and for those who absolutely, positively can’t make it during those hours, if you call me, I will do my best to accommodate you. We really appreciate your cooperation.

STILL BLOWN AWAY
The POA recently completed the annual tree trimming in the common areas. If you haven’t trimmed the trees on your property, you should get this done soon. The “H” season lasts until the end of November and trees will survive a storm much better if the wind can blow through the trees rather than hitting a solid, dense canopy which causes the tree to blow over. Don’t wait until a storm is spotted in the Atlantic…..by then it’s too late to have the tree trimmed and debris removed. You should also have your other supplies (batteries, flashlights, canned food, etc.) on hand. Just because it’s October doesn’t mean we are in the clear; after all Jeannie and Francis both visited in late October!

DRIVING
You are, I am sure, aware that school started last month. First, a reminder to SLOW DOWN and be aware that we have kids of all ages waiting beside the road and crossing streets to get to their bus stop. This also means that parents, in an effort to keep their children safe, are parking by bus stops and waiting to pick up/drop off their children. Some don’t realize they are obstructing the site lines for other cars which creates a whole new danger. If you are one of the parents who wait for the bus, please be aware of where you are parking to wait. The POA is looking into some kind of solution since moving bus stops is not the answer….historically it just moves the problem or creates additional concerns. Additional paver pads may be installed in some areas.

Also, for parents whose children ride their bicycle to the bus stop, please tell your children not to chain their bikes to trees, guardrails and other similar structures/landscape. A bicycle rack has been ordered for Marlwood Park. Do not leave bikes on Tournament at Ryder Cup; lock the bicycle in the park then walk over to the bus stop.

Security Director’s Report – March 2013

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sdn2In 2012, PGA National experienced twelve (12) residential burglaries. This year, at the time this article was written, there have been four (4) residential burglaries on file. In reviewing the details involving these burglaries, although unrelated, there were a couple of things that caught my attention and I would like to take a moment to share them with you.

When it comes to your home, many residents rely on the services of a cleaning person, home watch person, pool guy or a general contractor. In many cases it has been the same person in and out of your home for years. Times have changed, people have changed and so must you. I believe now is a good time to reevaluate who has access to your home. Who knows your alarm code, who’s on your guest list, who knows when you’re out of town. Although change is a scary thing it may be necessary to increase your level of comfort and decrease your chances of becoming a victim of a residential burglary.

The other thing that caught my attention is that residential vehicle information has not been updated in the ABDI gate access computer system. It is important that you not only update you guest list from time to time but your personal vehicle information as well to reflect the most accurate information possible. This allows for security to better differentiate between a residents vehicle and a guest vehicle that may be part of a police investigation.

Lastly open garage doors are an open invitation for any individual with criminal intent to quickly remove whatever valuables are in view. Leaving your garage door open may seem convenient in several different circumstances but by doing so it leaves things like your bicycles, power tools, golf clubs and other easily carried-off items vulnerable to theft in seconds. PGA National rules and regulations state that garage doors are to be closed except during ingress and egress to and from the garage. This rule is written specifically with the safety of you and your family in mind.

Remember that it only takes seconds for anyone to become the victim of a crime but with these few small changes you can greatly reduce the chances of becoming the next victim.

As a reminder please fill out a “Property Check” form if you have plans to go away for an extended period.

You are encouraged to report all suspicious vehicles, person(s), and activity and never hesitate to call security at 627-1600. Any information on the person(s) involved or vehicle description will be helpful. The smallest piece of information may be the biggest part of the solution.

Security Director’s Report – September 2012

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Hello again, it’s been a while since my last article.

The transition of security companies has kept me pretty busy.

Making sure that our priority is to provide you with customer service and security service that is second to none has kept me busy as well.

Last month we experienced our ninth residential burglary of the year. We had a total of twelve last year. Reviewing the events that took place in last month’s burglary, started me pondering how could security have been more beneficial and proficient in our service to you? When the burglary occurred, the alarm company notified the resident, the resident notified Gardens PD and then security was notified. A lot of precious time lapsed from the time the alarm company received notification of the alarm to the time on-site security was notified.

Many residents have arranged with their selected alarm company, that when an alarm is received for their residence. They want to be notified first or the local police department. I believe that it would be beneficial, as well as effective, for you as a homeowner to have your on-site security notified first. The benefits will allow for a faster response time and allow us to identify and gather pertinent information. Information such as, description of suspect(s), number of suspects, vehicle description, direction of travel, etc.. This information can be lost when the on-site security is the last to know of the alarm at your residence.

We currently have three patrols on site 24-hours a day and we are no more than five minutes away. We can advise the security company to contact Gardens PD or call them ourselves. This small change can be the difference maker in apprehending criminals and securing PGA National. As your security provider Elite Protection Services is committed to providing the finest community safety and awareness.

Remember to report all suspicious vehicles, person(s), and activity. The smallest piece of information may be the biggest part of the solution. Sharing information is vital; never hesitate to call security.

Our number is still  627-1600.

Property Manager’s Report – September 2012

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HI everyone: I missed you last month! I won’t take much of your time but there are a few important reminders:

WHERE IS SECURITY?
I’m sure you have noticed the friendly attitude of the guards when you enter any of the PGA gates. Well, that’s the ABM Security Services (also known as Elite Protection Services) crew. As indicated in the memo sent to all PGA residents with the annual assessment notice, the Board of Governors signed a contract with Elite as of July 1st. In addition to a nice savings which allowed us to keep the POA annual assessment at the same $700.00 as last year, Elite also brought a lot of technological advances to the community. All patrol cars have laptop computers so the guards on patrol can immediately look up information instead of having to radio the main Communication Center. Elite is also supplying new license plate recognition cameras at all gates and a number of improvements have been made (and will be made) to the access control software programs. There are quite a few improvements to the overall service that I can’t go into (in case the “bad guys” are reading this too) but suffice to say the Security Committee and Board of Governors did an excellent job with the bid process and selection/transition.

After Elite came on Board, a few residents called because they had not seen the patrol vehicles. They are still there but the cars are not as “bold” as the former G4S vehicles with the graphics on the windows and red stripes. There should be a photo here on the POA’s website and you’ll see the light bar on the top is a “low profile” with clear lenses (although the bulbs have color when the lights are on).

Due to the aforementioned improvements, the patrols are in the communities more frequently than in the past. All vehicles have GPS units so management can look at the computer and tell you exactly where any patrol vehicle is located at any given time.

The POA was fortunate to be able to keep some of the key personnel who were assigned to PGA National for many years which made the transition very smooth – but Elite also did an excellent job in communicating and holding frequent training and orientation meetings so the change was as seamless as it could be for a 5,000 home community that was with G4S / Wackenhut for almost 20 years. Our friends at G4S also did a great job and will be missed but I know you’ll welcome the Elite crew!

BREAK INS
There have been owners who have found items stolen from their unlocked cars and there was one residential burglary recently. In the case of all the cars to date, residents left the doors unlocked and someone helped themselves to change and other easily taken items. In the case of the residential burglary, the owner DID lock the door and set the alarm but someone entered via a very small window and took small but valuable items. They were in and out within minutes so the only caution we can give you is to keep your eyes (and ears) open! If you see anyone suspicious, day or night, call security (627-1600). I’ve said it before: It doesn’t matter if security responds to 100 calls that turn out to be nothing and we would rather they do that than to miss the one that really is a legitimate suspicious person intent on causing harm or damage. There are a lot of workers in the community during the day but it is a popular time for break-ins. Here are some things to look for:

  • Someone driving around a community perhaps passing by every few minutes
  • Someone fishing inside a community (which is against the rules)
  • Someone walking by a number of times (especially if they are carrying a large sack/purse or backpack)
  • Workers who seem to be paying more attention to people coming and going than they are to their work

OTHER REMINDERS
School is back in session. This means it is again time for the people waiting at the bus stop: both the young people sitting and standing at the curb waiting for the bus, as well as parents parked near the stop. Please use extreme care with your speed and be sure to pay attention when driving.

The Assessment payment to PGA POA was due July 1st. If you are reading this and have not yet paid the annual assessment, your account is past due and interest has been posted. The POA Board makes every attempt to work with owners who are having financial difficulties so if you cannot pay the assessment in one installment please call me to work out details.

Storms: Don’t forget that September is the peak of “H” Season…sorry we can’t use the “H” word but it means big winds, rain and damage. This website has a lot of helpful information on how to prepare before, during and after a storm. Don’t wait until everyone has purchased all the batteries, water, and other necessary supplies – buy them now.

Speaking of storms, I would say that for several years we “enjoyed” a drought but that would not be accurate as we didn’t enjoy the water restrictions and people and animals suffering from the heat without any relief from rain. We are, however, back into the usual pattern of afternoon thunderstorms. Many owners have discovered their roof needs to be replaced (don’t forget to get POA ARC approval first!).

You have probably also discovered that when the rain comes down hard and fast, the storm drains can’t keep up. This doesn’t mean the pumps aren’t working or they aren’t on; instead, one of the problems is the leaves and debris covering the metal storm grates. In mid-August, I was out in the rain (along with security personnel) clearing those storm drains along the main roads and inside many communities. Each owner should keep any drains near or on their property cleared. It is amazing to watch the suction on the water going down the drain once the debris is moved yet I still get calls to “do something” (like I control the weather?) when we get heavy rains. If you would be so kind as to help spread the word to your neighbors and management companies to keep the leaves and debris cleared off the top of the drain covers, it would help considerably (and I thank you!)

A FUN THING
Actually, two fun things. The Special Events Committee is trying to organize a “Concert in the Park” in Masters Park sometime between January and March. We don’t have details yet but “stay tuned”.

The Special Events Committee is also accepting applications for the 7th Annual Arts & Crafts Festival in Masters Park. If you, or anyone you know, is an artist or crafter, put them in contact with the POA office or look here on the website for information about the event. It is a one day festival on Saturday, December 8th from 10:00 am – 4:00 pm and even if you don’t know anyone who can participate, you should mark your calendar! In addition to food, music and a fun day, it’s a great place to pick up one of a kind unique gifts for yourself or others!

Property Manager’s Report – March 2012

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What’s that road?
Palm Beach County will soon begin construction on Jog Road south of the PGA National Northlake Blvd gates. Directly opposite Ryder Cup at Northlake is where the Jog Road tie-in to the Turnpike will be constructed. In summary, the road will connect Northlake Blvd to Bee Line Highway at the Turnpike entry on Bee Line. A copy of the plans can be viewed in the POA office lobby.

Rumors of Tenants at the Plaza
The LA Fitness Plaza (fka Shoppes on the Green) should have some new tenants soon. There are a lot of rumors going around but the landlord has reported that they are finalizing negotiations with the Brooklyn Water Bagel and Pizza shop (yep, Brooklyn Bagel will be serving Pizza too!). They are planning to occupy the former Mama Leone’s space at the mid/north section of the plaza.

There is a second tenant finalizing the lease for the former Walgreen’s space. It will be a specialty food store that some of you may know: Tunies Natural Grocery. They have vitamins, supplements and natural foods.

Children’s Party
Next month the POA will hold the 26th Annual Children’s Party in the Park. As always it will be in Masters Park. This year the POA will be charging $5 per food pass (instead of the previous $1).

The POA Special Events Committee established the $1.00 charge to not only slightly offset costs, but to also prevent people from inviting their whole school at the PGA residents’ expense. Over the past few years the POA has seen an increase again in residents using the event to fund their personal parties and have had friends and neighbors buy food passes for them so they can get 30 or more passes. This event is limited to residents of PGA and their family members so the Committee was faced with either canceling the event due to the cost or they could raise the price of the food passes to actually defray some of the expense. The event is a huge success so the committee chose the latter option of raising the food ticket prices. It is still a VERY reasonable amount for a full day of fun.

As a reminder, residents may attend the event free of charge and have snowcones, cotton candy and other snacks without buying a food pass. If you want a hotdog or hamburger and a soda the tickets will be $5.00 each with a maximum of ten tickets.

Money…Money
Speaking of keeping costs down, I can hardly believe that in just 3 months it will again be time for the annual assessments to be mailed. Your POA assessment is mailed June 1st and payment is due by July 1st. Because of the number of homes in foreclosure it is more important than ever for residents to pay the assessment on time. The POA is a not-for-profit corporation so there is no stash of cash available. The assessment covers the operating expenses and your assessment needs to be paid so the POA can pay their bills. As with all notices, the POA reminds owners who cannot pay on time to contact the POA office – don’t just ignore the bill.

Honda Classic
To all of you who cleaned up your property for the cameras and guests in PGA: THANK YOU!

Security Director’s Report – March 2012

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No matter how old or young we are, using computers has become a part of our daily lives. We use computers for everything from online banking, paying bills, booking vacations to purchasing movie tickets etc.. Even though computers make our lives convenient, they also come with a risk.

We have all heard the horror stories associated with identity theft. How hard it is or how much the victim has to go through to get their life back to normal. Unfortunately those with criminal intent are hard at work seeking for victims online. I would like to share with you some information I received from Palm Beach Gardens Police Department about an ongoing scam.

They are seeing a big increase in email scams lately, as well as viruses delivered by clicking links in emails or opening attachments in emails. The viruses are designed to steal your passwords and logins, such as to your bank account etc.. To keep yourself safe; DO NOT click any unknown links in emails and attachments. Even if you receive an email that appears to be from your bank or from some business that you routinely work with, DO NOT click the link in the email.

Many of these are spoofed emails, designed to look like the real thing but will actually lead you to a web site that gives you a virus or steals your information. Instead open your web browser and go to their web site yourself. For example, if you bank with Washington Mutual, and you receive an email from Washington Mutual that says you must click a link in the email to login and resolve some problem; DO NOT click the link. Instead open your web browser and type in www.washingtonmutual.com to go directly to the Washington Mutual web site and resolve the issue. This way you are sure that you are going to the proper web site and you’re much less likely to get a virus or have your information stolen. The bad guys often try to make the problem sound urgent to get you to click the link quickly without thinking. Do not fall for these tactics.

As your security provider we are committed to our pledge to provide community safety and awareness. Sharing information is vital, remember never hesitate to call security. The smallest piece of information may be the biggest part of the solution.

Remember to report any suspicious persons and activity to security at 627-1600. Whenever you leave your home – no matter for how long – always lock yours doors and set your alarm. Being a proactive community will make the most significant difference.

Property Manager’s Report – January 2012

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HAPPY NEW YEAR!!!
Meeting:   We are starting the year with the upcoming annual meeting. If you haven’t mailed your ballot (or dropped it off at the POA office) you have until January 12th to do so. More importantly, COME TO THE MEETING! The Annual meeting is the “membership meeting” where residents get to address the board with questions/concerns about the POA. Unfortunately, the POA can’t address issues you may be having with your HOA but we will do what we can to help if it is within our ability to do so.

Sign in starts at 5:00 p.m. on Thursday, January 12 in the Masters Ballroom. In addition to City and County speakers, the Honda Classic has again graciously agreed to provide passes to the upcoming Honda Classic. The drawing is FREE but you must be present to win and, of course, the drawing is at the end of the meeting so we can make sure you stay for the presentations from city and county officials. They take time from their very busy schedules to meet with all of you so please plan to attend the meeting for an hour or so. Who knows you might find out something interesting (or win a pass to Honda Classic!).

Entries:   We are also starting the New Year with a face lift. The main entry at Avenue of the Champions has received its new stone face and as of this writing, we are waiting for the new lettering to be installed. Each of the other entries (i.e. each end of Ryder Cup Blvd) will have the same treatment within the next year or so.

Lakes:   Northern Palm Beach County Improvement District engaged a new aquatic maintenance company as of October 1st and we are now starting to see some improvement to the conditions of the lakes, canals and marshes. Many residents complain that there is so much “stuff” growing in the “lake” that they can’t see the water. Most of the “stuff” is aquatic plants that were intentionally placed there for the health of the waterways. It is a specific “ecosystem” and the plants are needed for the water to filter out the “bad stuff” and provide a habitat for fish and other organisms that ‘eat’ the things we don’t want like algae. Most of the “lakes” with all the plants are actually marshes. All of this will be addressed by NPBCID at the annual meeting (see: another reason to attend).

IT’S TOO LATE:   If you still have ANY type of hurricane shutters installed you are well past the deadline for removal and in danger of being fined. Please remove/open all storm protection devices.

Although we are presently out of “storm season” I mention the following because of a recent article in a local newspaper about leaving hurricane shutters closed and whether shutters should be left installed/closed all year.

Some owners feel that it offers “safety” when the reverse is usually the case. If you have storm shutters installed and there is a fire in the house, you have effectively sealed yourself inside. I spoke with an owner who said “yes, but I can always get out the front door or the sliding glass door, the shutters are only on my bedroom window”. The funny thing about electrical fires (as an example) is that they can start anywhere. Who is to say that a fire won’t start in the bedroom blocking the only exit? Why chance it? Also, I feel that closing all your storm shutters for weeks and weeks announces that you are out-of-town and may invite burglary. The “bad guys” see this and enter via one of the back/side shuttered areas and now they can turn on lights and take their time because no one can see them inside the house.

All of this is offered for your information. The POA rules allow certain types of hurricane protection to be installed thru the hurricane season (but not all year). You may NOT install fabric panels, plywood, bare (unfinished) panels and the like unless a hurricane warning has been issued.

A COUPLE QUICK REMINDERS
As we start the New Year, why not go back to the things we learned when we were in kindergarten: 1) always say please and thank you; 2) treat others as you would like to be treated; 3) you get better results when you are pleasant so always smile ….smiles are contagious and they disarm anger.

Security Manager’s Report – January 2012

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From a security point of view, PGA National had a great year in 2011. As your security provider we are ready to face 2012 head on, and tackle any and all challenges it may bring. I am confident that with your continued support, we will continue to do our best.

As we prepare for 2012. As PGA National residents, you must continue to be ever vigilant. There is a tendency to relax a bit after the holidays. Please continue to call and report any suspicious person, vehicle, or activity.

At the time this article was written, PGA national experienced eight (8) residential burglaries in 2011. Each one of the burglaries shared a common cause. No, it was not the point of entry or the time of day in which the burglary occurred. In each burglary the common cause was that the home alarm was not set. Whenever you leave your home – no matter for how long – always lock yours doors and set your alarm.

As I have mention in some of my previous articles. The strides we make as your security provider is based on your involvement in safety awareness at home as well as a community. Never hesitate to call security at 627-1600. The smallest piece of information may be the biggest part of the solution. . I will continue to work with my staff to make sure we are doing everything in our ability to make this a safe environment for you and your family.

In closing, please remember, you can have a real effect on crime by simply getting in the habit of locking your car doors when you arrive home and when you leave, making sure you have properly secured your home and set your alarm.

I am optimistic about 2012 and we, as your security provider, will continue to do our best to make sure your community is a safe one.

Property Manager’s Report – December 2011

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Hello everyone! I know Diane missed me, did anyone else? Well, like a houseguest who has outworn their welcome….I’m still here.

It has been a busy couple months at the POA and I apologize for not getting my article in for the past two months. We have new staff at the POA and for those who haven’t stopped by or called lately, our new Receptionist/Lease and Sales Administrator is Samantha (“Sam”); the new Administrative Assistant is Sarah; and the new ARC/Compliance Administrator is Kimberley. I think we have a good team and they are learning quickly. I hope you well make them feel welcome.

FACELIFT – no, not me (or I wouldn’t look this bad….I would have gone for the liposuction too). I’m referring to the entry monuments. The long-awaited resurfacing of the entry signs at the main (Ave of the Champions) entry is almost complete. The POA created a “Capital Improvements” line item in the budget and this is the first of the projects to be completed in that line item. Over the next couple years the signs at each end of Ryder Cup Blvd will also be re-faced to match the main entry. So far the comments have been positive and I can’t wait for all three entries to be done.

ANNUAL MEETING – In this issue you will find a “meet the candidates” article containing the biographies for each of the seven PGA POA Board of Governors candidates. The annual meeting will be held January 12th at the Masters Ballroom of the PGA Resort. Whether you plan to attend in person or not, it is important that you submit your voting certificate and ballot to elect five individuals.

The meeting notices will be mailed December 9th so watch your mail and get your ballot in as soon as possible. The POA has a nine member board and each year, the membership elects either four or five candidates. This year there are five board members whose terms are expiring (Mike Engelsher, Jack Hughes, Ralph Infanti, Don Paulus and Phil Slifka). Phil Slifka will not be running again so in addition to the incumbents, the ballot also includes Art Garbarino, Bob Schneider and Karen Warshaw for a total of seven candidates. The five elected at this meeting will serve with Herb Andrew, Bob Brown, Bob Hodgson and Jeanne Larsen making your nine-member board. While the POA staff handles the day-to-day affairs, we work at the pleasure of the board. Staff cannot approve anything nor can we make decisions so it is important that you consider the candidates carefully and elect those who will serve the interests of all owners. You’ve done a great job so far!

REMINDERS
Hurricane Shutters: If you are reading this with a lamp on because your storm shutters are making it dark in your house, you are now in violation of the POA Rules. All hurricane protection was to be removed by November 30th.

Pets: I regularly get calls asking if the POA can install (more) signs to remind owners to clean up after their pets. Really? Do you think a sign will do it? If so I’ll pay for a billboard since I’m the one who usually wears the “gifts” left by those animals. It isn’t the animals’ fault; it is the owner. I have to be a big believer in Karma and one day it will be their shoes (or worse, their grandchild) who trips and falls in it…eeeeeww!

IN CLOSING
I hope everyone had a wonderful Thanksgiving. I am sending all of you the very best from the POA’s Lang staff and wishing you and your families a happy and healthy New Year.

Security Manager’s Report – December 2011

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With this being the last Community Safety article for the year. I thought it would be a great idea to offer everyone a security update and a few safety tips for holiday shopping.

While the final community statistics have not been compiled, there is every indication that major residential crime numbers are down. To date, major crime such as residential and auto burglary, auto thefts and vandalism in PGA National have decreased by 53% from last year. We experienced twenty-two home burglaries in 2010, which have dropped down to eight this year.

As a means of increasing our presence and our impact within your community, I felt it was necessary to modify our patrol functions. This year we decided to step out of the patrol vehicles and step into the community. One of the best assets for deterring criminal activity is to have security be as visible as possible. We have conducted over eighty random foot patrols throughout PGA National. The feedback and information that we have received has been outstanding. As I have stated before in previous articles, the strides we make as your security provider is based on your involvement in the community.

As your security provider, I would like to offer a few more tips to help ensure that you have a happy and safe holiday season. Whenever possible do your holiday shopping during the day. Always be aware of your surroundings when walking to your vehicle. Never leave valuables in your car in plain sight and always buckle your seat belt.

Remember for those with plans to visit friends and family this holiday season. Please stop by any one of the gatehouses (or click here) and pick-up a “Property Check Form”. This will allow us to check your property while you are away. Whenever you leave your home – no matter for how long – always lock yours doors and set your alarm. Never hesitate to call security. The smallest piece of information may be the biggest part of the solution.

It has been the pleasure of my staff and myself to provide security and service to you all. We would like to wish everyone a Happy Holiday Season and a Happy New Year!!!